Return & Refund Policy
Return and Refund Policy
Last Updated: 08-03-2025
Thank you for shopping with VidaTecos. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
Returns
You may return your purchase within 30 days from the date of delivery.
Items must be in their original condition, unused, and in the original packaging.
We do not charge any restocking fees.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
To initiate a return, please contact our support team at support@vidatecos.com or call +1 213-684-9034.
Once your return is approved, send the item to our return address: VidaTecos, 8605 Santa Monica Blvd, 79525, West Hollywood, California, 90069, United States.
Refunds
Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.
You will receive an email confirmation once your refund has been processed.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the issue.
We will arrange for a replacement or full refund at no additional cost to you.
Contact Information
For any return or refund inquiries, please contact us:
Phone: +1 213-684-9034
Email: support@vidatecos.com
Return Address: 8605 Santa Monica Blvd, 79525, West Hollywood, California, 90069, United States.
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Support Available via Email, Phone Call & Live Chat
Thank you for choosing VidaTecos!