Return and Refund Policy

Last Updated: 08-03-2025

Thank you for shopping with VidaTecos. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Returns

  • You may return your purchase within 30 days from the date of delivery.

  • Items must be in their original condition, unused, and in the original packaging.

  • We do not charge any restocking fees.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • To initiate a return, please contact our support team at support@vidatecos.com or call +1 213-684-9034.

  • Once your return is approved, send the item to our return address: VidaTecos, 8605 Santa Monica Blvd, 79525, West Hollywood, California, 90069, United States.

Refunds

  • Once we receive and inspect the returned item, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method.

  • You will receive an email confirmation once your refund has been processed.

Exchanges

  • We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately with photos of the issue.

  • We will arrange for a replacement or full refund at no additional cost to you.

Contact Information

For any return or refund inquiries, please contact us:

  • Phone: +1 213-684-9034

  • Email: support@vidatecos.com

  • Return Address: 8605 Santa Monica Blvd, 79525, West Hollywood, California, 90069, United States.

  • Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

  • Support Available via Email, Phone Call & Live Chat

Thank you for choosing VidaTecos!